Trained professionals are available around the clock to listen, answer your questions and help you determine next steps that work for you or your loved one. Call us 24/7 at 903-454-6000 —we’re here to help.
Assessments are offered at no cost to you, and can be scheduled at any time. We also welcome referrals by medical or mental health providers, caregivers, case managers, law enforcement professionals, educators, community agencies, clergy, employers, hospitals, family members, friends, former patients or patients themselves. All referrals and assessments are confidential.
Preferred assessment times are Monday through Friday from 8:00 a.m. to 11:00 a.m.; however, in certain cases, we will conduct assessments outside that time frame. Call us for more information at 903-454-6000.
We want to make your stay at Glen Oaks Hospital a positive experience. Please contact us with specific questions about what to expect while in our care.
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After an initial assessment, patients will be admitted to the least restrictive level of care at Glen Oaks Hospital or referred to a trusted partner in our community. The diagnosis of need for inpatient care will only be made by a licensed physician.
Due to the nature of our facility and the populations we serve, there are certain restrictions that are in place to promote safety for all persons served at our facility. Many items are permitted in your room but certain items that have been deemed a possible safety risk or a distraction to therapy have been restricted or not permitted.
The hospital strives to be as cost-effective as possible in delivering the highest standard of care. We work closely with patients, their families and insurance companies in determining all payment options available.
Treatment is individualized, but group attendance is expected of all patients at our facility. We offer a variety of therapy groups by different disciplines with topics that have been designed to provide education relevant to recovery. Additional evening programming is offered with oversight by a licensed psychologist.
A copy of the group schedule is posted in each unit. For individuals admitted to an inpatient unit, a nurse will meet with you to complete an initial medical assessment, and a medical doctor will meet with you within the first 24 hours of your stay.
You will also meet with your psychiatrist within 24 hours of your admission, and staff from your treatment team will meet with you to conduct an assessment relating to stress, coping and leisure.
A physician meets with patients each day. The physician is responsible for the medication management on all non-medical issues and consulting with the treatment team regarding your care. Like most hospitals, the times that the doctors make their rounds will vary.
A social worker/therapist will meet with you within 48 hours to initiate your treatment plan and discuss your needs throughout treatment. Prior to being discharged from our facility, the social worker/therapist will meet with you again to develop a complete discharge plan and review your crisis safety plan.
Treatment is individualized and is based on several factors. While there is no set length of stay, our facility is an acute treatment center specializing in detoxification, rehabilitation and psychiatric care.
The multidisciplinary treatment team, which is led by the admitting physician and is comprised of nursing, therapy and activity therapy staff, makes the determination of your length of stay. A therapist will assist you in developing a discharge plan that includes follow-up treatment.
A facility phone is provided for patient use to contact family and/or get support. We do not allow phone calls to be made during group therapy times, and we ask that patients be mindful of peers by limiting phone calls to ten minutes. Due to confidentiality, we generally do not take phone messages for our patients.
We do allow visitors four days a week, and we ask that no more than two visitors visit at one time. Children under the age of 18 are not permitted into visitation as a general precaution. Restrictions may apply for visitors due to special precautions. Please contact us for more information.
Glen Oaks Hospital’s professional staff are here for you 24/7. Call 903-454-6000 for a no-cost, confidential assessment, day or night. If you need immediate medical assistance, contact 911 or seek the nearest emergency room.